Basic Communication Skills at Work Places

Communication is a very key component of any business, job or relationship. It is with a good communication between people or groups that we express our views and thoughts. Most people overlook basic communication skills especially at work places. Advertising We will write a custom essay sample on Basic Communication Skills at Work Places specifically for you for only $16.05 $11/page Learn More For entrepreneurs, most of them have affected their businesses either positively or negatively depending on how influential their mode of communication is. Contrary to what I knew and believed over the ages, how one talks to his customers determine the number of customers in his shop (Wrench, McCroskey, Richmond, 2008). The course was significant in many ways. It is in this era that good communication skills are on high demand in work places. Employment counselors have come to this attention and now more emphasis is put on the satisfaction levels of its employees . From the course I learned that language is a powerful force. Verbal communication is one of the key areas that need good communication skills (Schramm, 1954). Having acquired these skills one can speak clearly and concisely. The qualities of a good communicator include speaking clearly with clear pronunciation so as the addressees get the information clear and easy to understand. A good communicator also practices turn taking. He should talk and let others talk too. The main goal of any communication is to reach an understanding. This is achieved when the parties talk and give chances to others to express their views too. From the course study another critical area in relation to verbal communication is the choice of language. The today business world has grown to be diverse, employing staffs from all over the world. Therefore, for one to make effective communication, he/she has to be knowledgeable of the language he chooses to use. It will be of no use addressing a Chinese grou p of staffs in Swahili. As thus, the communicator must make a proper choice of language. Being this significant, it is therefore advisable that communicators at job places evaluate their verbal communication skills. Is it their presentation, choice of language or their speech that they should improve on? This can be determined by asking a trusted colleague for advice (Baluska, Marcuso, Volkmann 2006). Advertising Looking for essay on communication strategies? Let's see if we can help you! Get your first paper with 15% OFF Learn More Similarly, one can attend workshops or other courses at teaching institutions. Whichever the cases, speaking skills are important and should be taken seriously especially at job places that largely depend on these skill. Conveying messages in written form is another skill of communication. Unlike verbal communication, written communication may be a bit technical as it involves issues of grammar and spellings that are a bit diverse (Baluska , Marcuso, Volkmann (2006). A good written work should be free from spelling and grammar mistakes. As such, a good communicator should have a wide knowledge of grammar and the general flow of language. Most people believe that good writing is a talent. However, it is a skill that can be learned by anybody. With present diversity in business as a result of globalization, most official transactions are done through written documents. These documents are very vital and need maximum accuracy. Written communication can be improved by attending colleges for evening courses on the subject. Similarly, one can better his/her grammar as well as business writing through getting guidance from a colleague who is an excellent writer. The course in study was very significant as we learned on the basic writing principles. A good written communication should be goal oriented with proper grammar and flow. Listening is the other communication skill that is equally vital. As stated earlier, the main reason of communication is to effectively convey information. This information is always aimed at an addressee who is expected to give a feedback by reacting accordingly. As such, a good communicator should give the addressee the opportunity to express themselves. This is vital in building relationships between involved parties that result into the success at work. Therefore, both addresser and addressee should focus their full attention to what the speaker is saying. Where improvement is needed, one can use audiotapes or videotapes to train on their listening. The above skills are examples of key communication skills. Most people are not knowledgeable as fur as these skills are concern. Contrary to what most people think and I too thought, basic communication skills are the key determinant of the general success of the business. Some entrepreneurs think stoking their businesses and having learned staffs as the only key investments to put into the business (Berlo, 1960). Advertisi ng We will write a custom essay sample on Basic Communication Skills at Work Places specifically for you for only $16.05 $11/page Learn More However, there have been cases where major organizations have fallen down the value chain while under the watch of high profile managing directors. This has been so because of poor communication skills between staffs. From the course, my knowledge on communication skills has grown giving me the desire to explore more on the impact of good communication skills on the general output of the business. Being a young entrepreneur, my goals are to run an influential business both socially and financially. This will call for both my personal, financial and professional dedication. With courses such as that offered at Walden University one can get the skills concerning social responsibility to theses goals. With better communication, I can manage an influential business organization and meet my dreams. References Baluska, F., Marcuso, S., Volkmann, D. (2006). Communication in plants: neuronal aspects of plant life. New York: Taylor Francis US. Berlo, D. (1960). The process of communication. New York: Holt, Rinehart, Winston. Schramm, W. (1954). How communication works. In W. Schramm: The process and effects of communication. Urbana Illinois: University of Illinois Press. Wrench, J., McCroskey, J., Richmond, V. (2008). Human communication in everyday life: Explanations and applications. Boston, MA: Allyn Bacon.Advertising Looking for essay on communication strategies? Let's see if we can help you! Get your first paper with 15% OFF Learn More This essay on Basic Communication Skills at Work Places was written and submitted by user Johnny Zamora to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The History of Vending Machines

The History of Vending Machines Vending or automatic retailing, as the process of selling merchandise via automated machine is increasingly known, has a long history. The first recorded example of the vending machine comes from the Greek mathematician Hero of Alexandria, who  invented a device that dispensed  holy water inside Egyptian temples.   Other early examples include small machines made of brass that dispensed tobacco, were found in  some taverns in England around  1615.  In 1822, an English  publisher and bookshop owner named  Richard Carlile built a newspaper dispensing machine  that allowed patrons to purchase banned works. And it was in  1867 that the first fully automatic vending machine, which  dispensed  stamps, appeared.   Coin-Operated Vending Machines During the early 1880s, the first commercial coin-operated vending machines were introduced in London, England. Invented in 1883 by  Percival Everitt, the machines were found at railway stations and  post offices, as they were a convenient way to purchase  envelopes,  postcards, and  notepaper. And in 1887, the first vending machine servicer, the  Sweetmeat Automatic Delivery Company, was founded.   In 1888, the Thomas Adams Gum Company introduced the very first vending machines to the United States. The machines were installed on the elevated subway platforms in New York City and sold Tutti-Fruiti gum. In 1897, the Pulver Manufacturing Company added animated figures to its gum machines as an added attraction. The round, candy-coated gumball, and gumball vending machines were introduced in 1907. Coin-Operated Restaurants Soon, vending machines were available that offered almost everything, including cigars, postcards, and stamps. In Philadelphia, a completely coin-operated automat restaurant called Horn Hardart was opened in 1902 and stayed opened until 1962. Such fast-food restaurants, called automats, only took nickels and were popular among struggling  songwriters and  actors, as well as celebrities of that era.   Beverage Vending Machines Machines that dispensed drinks go as far back as 1890. The very first beverage vending machine was located in Paris, France and allowed people to buy beer wine and liquor. In the early 1920s, the first automatic vending machines started dispensing  sodas  into cups. Today, beverages are among the most popular items sold through vending machines.   Cigarettes in Vending Machines In 1926, an American inventor named William Rowe invented the cigarette vending machine. Over time, however, they became increasingly less common in the United States due to concerns over underage buyers. In other countries, vendors have addressed the issue by requiring that some sort of age verification, such as a drivers license, bank card or ID be inserted before a purchase can be made. Cigarette dispensing machines are still common in  Germany, Austria, Italy, the Czech Republic, and Japan.   Specialty Vending Machines Food, beverages, and cigarettes are the most common items sold in vending machines, but the list of specialty items sold by this form of automation is almost endless, as a quick survey of any airport or bus terminal will tell you. The vending machine industry took a big jump around 2006 when credit card scanners started to become common on vending machines. Within ten years, almost every new vending machine was equipped to accept credit cards. This opened the door to the sale of many high-priced items through vending machines. Here are just some of the specialty products that have been offered via vending machine:   Fishing baitOn-line internet timeLottery ticketsBooksElectronics, including I-pads,  cell phones, digital cameras, and computers.  Hot foods, such as french fries and pizzaLife insuranceCondoms and other contraceptivesOver-the-counter drugsMarijuanaAutomobiles Yes, you read that last item correctly.  In late 2016, Autobahn Motors in Singapore opened a luxury car vending machine that offered Ferrari  and  Lamborghini  cars. Buyers clearly need hefty limits on their credit cards.   Japan, Land of the Vending Machines Japan has gained a reputation for having some of the most innovative use of vending machines, offering machines that offer products including fresh fruits and vegetables, sake, hot foods, batteries, flowers, clothing and, of course, sushi. In fact, Japan has the highest per capita rate of vending machines in the world.   The Future of Vending Machines A coming trend is the advent of smart vending machines that offer things like cashless payment; face, eye, or fingerprint recognition,  and social media connectivity. It is likely that the vending machines of the future will recognize your identity and tailor their offerings to your interests and tastes. A beverage vending machine, for example, may well recognize what you have purchased at other vending machines all around the world and ask you if you want your usual skim latte with a double shot of vanilla.   Market research projects that by 2020, 20% of all vending machines will be smart machines, with at least 3.6 million units knowing who you are and what youd like.

Gender identity Essay Example | Topics and Well Written Essays - 750 words

Gender identity - Essay Example These stereotype environmental effects also evolve with time as the trends in recent decades have seen changes in gender behaviors and roles. Today, there is an expectation that women will show a more feminist and assertive side, while can now show a more compassionate and softer feminine side (Blakemore et al 23). Rather than reinforcing the aspect of nurture, however, this shows that one should not try too hard to nurture a child to conform to the environment. Therefore, nature must be more important in gender identity development because the child is born with a pre-determined identity. Modern research and science have contended that gender identity is not a choice made consciously. Rather, it is a result of factors in one’s biological make up, such as the difference in size of specific brain areas, genetics, and hormone levels. There is evidence suggesting that genetics plays a critical role in sexual identity. Sexual identity is wired into infant’s brains as they d evelop because of these genetic factors. For example, there are various genes involved in brain development that are active during sexual organ development. Infants and young toddlers show typical differences in gender identity (Blakemore et al 24), which suggests that gender is the first and most important player in gender identity development. Youngsters will normally start identifying with their gender before they reach mid-childhood (Blakemore et al 32). Their awareness of being a girl or boy starts in the initial year of their life by the tenth month of their lives, especially as they become mildly aware of their genitals. By the time children are two years of age, they begin to realize the physical differences between girls and boys, while it is possible for them to call themselves a girl or boy by the time they are three, acquiring a better and stronger concept of the self-concept. The gender identity of the child is already established and stable by the time they are four ye ars of age (Blakemore et al 32). By this time, it is possible to say that they know that they will always be girls or boys. It is also possible for anyone to observe a behavior and classify it as being â€Å"girlish† or â€Å"boyish†. For example, without being nurtured, boys prefer playing with toy guns and truck-cars, prefer science and math, are more active physically and more aggressive, and possess better hand-eye coordination and spatial reasoning (Blakemore et al 33). Girls, on the other hand, prefer cooperative play and dolls, have better motor skills, learn to talk and read earlier, and possess more empathy and emotions. Most of these things are inborn and innate without any need to teach them. This shows that nature has an important role in shaping gender identity. Even when parents choose to treat their children in a gender-neutral manner, the results are always according to nature (Blakemore et al 33). For example, a parent who insists on her young girls pl aying with trucks will find that her daughters refer to the trucks as mommy trucks that are on the way to pick their children from baby-care. On the other hand, a boy given a truck will fill it action heroes, while racing it all over the playing area and making noises of squealing tires. This is most certainly due to nature, which pre-determines the gender identity

MLA Essay Example | Topics and Well Written Essays - 1500 words

MLA - Essay Example The organization needs are that its services marketed, customers serviced and revenues earned. A units or divisions targets and objectives will be achieved by following a strategy and implementing it. How making the goals and objectives public will aid in this seems doubtful. At the most it may serve the overall objective of the company of being transparent in its dealings with its customers. Sharing company's objectives on issues like profitability may be even unwise. At the operational level, customers would be more interested in the level of service he receives and the value he derives from his purchase of services. Information on targets and objectives will be irrelevant for the existing customer. A new customer is unlikely to walk in after reading the objectives now made available to him, if at all in the first place he is induced to read it. Making the customers aware of the objectives is a subtle marketing exercise. If the manager in Thailand decides to target high net worth individuals and wants to add them to his account, surely the wrong thing to do would be to post it on the notice board. An organizations strategic intent and image is better conveyed through its promotional efforts, especially if it has unique and differentiated services to offer (focus on supporting technologies related to better environment). Making public short term and medium term goals could supplement such specific service offerings or be part of promotional efforts. Ultimately the process of creating new customers and retaining them is through a branding process. A customer will associate himself with a brand that identifies his needs and serves him beyond his expectations every time he comes for a service or a product. Banks and Financial services operate in an oligopolistic market and availability of mundane unit/division level information on the objectives is of no use to customers or potential customers. On the contrary such disclosures may aid competition by having information available in advance and draw up its strategies and plans to counter the moves of HSBC. This could create problems to mangers at operational level to achieve their business goals and targets. Overall there does not seem to be any advantages for HSBC to disclose its unit level and division level medium and short term objectives. Any communication to the public at large on such issues should be done as a promotional issue. Would you recommend that HSBC use the MBO process to reward investment bankers and analysts according to results, even though key factors influencing performance can't be precisely predicted or controlled Explain The typical investment banking functions of an organization is to provide advisory services related to the finance of the company, which are strategic in nature. This includes services such as mergers, acquisitions and divestures, management of public issues, management of cross border funds, fund management, fund rising. "Investment banking is frequently used as a catch-all term. In reality, banks are made up of many divisions and investment bankers perform a range of different functions. Traditionally, investment banking

Religion in The Lord of the Rings Essay Example | Topics and Well Written Essays - 1500 words

Religion in The Lord of the Rings - Essay Example J.R.R. Tolkien’s The Lord of the Rings has always been a highly regarded book among fans and critics alike, but when it was made into a movie trilogy it became a cultural phenomenon. The themes in The Lord of the Rings are powerful and universal in their nature and although religion is not explicitly mentioned, religious undertones can be observed throughout both the book and the movie. Urang agrees when he states, â€Å"The Lord of the Rings, although it contains no ‘God’, no ‘Christ’, and no ‘Christians’, embodies much of Tolkien’s ‘real religion’ and is a profoundly a Christian work† (180). Perhaps the success of The Lord of the Rings as a religious medium is due to the fact that it is subtle in its Christian themes and isn’t what one might call a â€Å"preachy† Christian book. One theme that we find throughout The Lord of the Rings is the longing that many of the characters have to return to a former age where the world was a better and happier place. For instance, Gimli longs to see the former glory of the home of his ancestors. The elves also long for a return to the Elder Days before evil and darkness came into the world. Basically, there is an overall tone that the world is in a â€Å"fallen state.†... Because Christians believe the world is in a broken and evil state, there is a need for someone to rise up and save the world from permanent darkness and despair. Three characters in the Lord of the Rings who fit this â€Å"Savior† role are Gandalf, Aragorn, and Frodo. Gandalf is very God-like and is similar to Jesus. When he falls in Moria, he descends to the lowest parts of the earth. He then has a great struggle with an evil foe. When he defeats the Balrog, he is at the peak of a mountain. Later, he is transformed and becomes Gandalf the White. Similarly, as the Bible says, Jesus Christ descended below all things so that he could rise above all things. After he ascended to heaven he returned to earth as a resurrected and exalted being. Gandalf is also Christ-like in that he guides and counsels Frodo and other members of the fellowship along their journey. Similarly, Christians believe that Christ is always with us, guiding and counseling with us in our own lives. As Frodo s ays in the movie, The Fellowship of the Ring, â€Å"I will take the ring to Mordor, though I do not know the way.† To which Gandalf responds, â€Å"I will help you bear this burden† (2001). Christians believe that Christ does something similar when we choose to embark on a worthy task; he bears our burdens for us so the journey is not so difficult. Another instance where Gandalf shows Christ-like attributes is when he casts out the presence of Saruman from the King, Theoden. This is similar to the Bible when Christ displays his ability to cast out devils. After Gandalf casts off Saruman’s influence, Theoden is healed and his mind is cleared. Christ is also a great healer and restores people to their proper selves. Aragorn possesses

Work and employment

Work and employment Work is the most important thing in life. From all the trouble, for all the ills you can find only one escape at work. Hemingway Life without work is not possible. People spend most of life time at work, position at work shows persons position in life, good career position shows persons achievements in life. Also work is persons identity: it means that profession and sphere of work influence person the most, it determines his knowledge, his view points and also a way to show who a person is. Work is something where people constantly discover themselves, their potential, their character and talants it is a mean of self-identification. It is necessary to point out the view of sociologist William Julius Wilson about the impact of employment on people: In the absence of regular employment, a person lacks not only a place in which to work and the receipt of regular income but also a coherent organization of the present that is a concrete system of expectations and goals.Regular employment provides the anchor for the spatial and temporal aspects of daily life.It determines where you are going to be and when you are going to be there.In the absence of regular employment, life, including family life, becomes less coherent.Persistent unemployment, and irregular employment hinder rational planning in daily life, a necessary condition of adaptation to an industrial economy. (Dubin, R 1998) The work a very important part of life, a working man gets colleagues, perhaps with friends, he has a sense of community with fellow workers, the purpose and schedule of the day, its status allows us to determine among others, gives a sense of dignity, a pride in personal achievements. Most every conversation with a previously unknown person begins with the words: In what area do you work?. According to the Universal Declaration of Human Rights, published by the United Nations, the right to work is one of the most important rights of every person. However, this right is not always guaranteed. Job stability depends on many things starting with the state of the local economy and ending the situation in the world market.Nevertheless, when people lose their jobs or when they face this danger, the consequence are often protests, riots and strikes. What is a good job?Of course, everyone has their own opinion on this issue.For some good work is the use of advanced technology, freedom of ideas and participation in future projects.For someone a stable job, a good team and career prospects.Moreover, one of the key points of the company is to create better conditions for work, which correspond to the expectations of employees. The role of work in human and social development lies not only in creating the material and spiritual values, but that in the work man himself reveals his ability to acquire useful skills, complements and enriches the knowledge.The creative nature of work is reflected in the emergence of new ideas, advanced technologies, more sophisticated and high-performance tools, new products, materials, energy, which, in turn, lead to the development needs. While working people enter the social and labor relations, interacting with each other. Social relations allow to determine the social significance, role, place and social position of individuals and groups. It is important to point out the main reasons of importance of work. Economical reasons: work is a mean of earning for each person. Employment means a stable earning to person, his financial independence, and confidence in good and safe life. Nowadays employment gives also a lot of social guarantees and assurances, like medical insurance, paid vacation and so on. Employers often try to create better conditions for work of talented and skilled professionals, offers a high salary and a variety of incentive programs for employees.Employers are concerned about creating comfortable conditions for work, pay for lunch and sports activities for employees these are social and economic preferences of employed people.. Psychological reasons : work not only generates income but also contributes to psychological well-being.The work satisfies the desire to be a useful member of society and have meaning in life.In addition, from it to some extent depends on self-esteem.Therefore, someone who has more money than enough to meet their needs or who are eligible to retire, still prefers to work.Yes, work is so important that its absence usually entail serious social problems. The word work has always been associated with emotions. As a psychologist I. EB Duvoye said: Going back to work, you should be pleased by the work itself and from the fact that the world needs it. With these lives the heavens, and they are as close as you can to reach them. Without this with work that youhate, which is solid boredom, and which does not need the world your life hell. () Sociological reasons: social activity of the same importance for the maintenance of human health, as sports, diet or medication.Each person understand how important it is to be in a social group and identify themselves with any particular group. The study of British and Australian scientists published the London newspaper The Daily Express shows that active communication within different social groups and communities reduces the risk of myocardial infarction, stroke and even influenza. Many diseases, first of all, are the psychological consequence of lack of positive communication rights. (Dubin, R 1998) When person is employed, he fulfills certain economic and social role in the society. Different people can fulfill different kinds of work, and it is important to note that all the professions and all workers are important for society. Also, work and employment are connected with the term social division of labor the process of separating different types of work between different members of society and social groups, the simultaneous coexistence and interaction of different types of work. So, being employed person gets a certain position in the society, he becomes of certain value and importance for society. On the professional basis people unite together in r groups, that is always people engaged in the same type of work.So when person chooses his working sphere and place, he becomes accepted into a certain group of people with their own ethical norms, rules, principles, values and lifestyles. Also, employment and work make people dependent on society and country, on economic and political situation in it. Employed person becomes dependent on countrys policy of employment, he begins to have certain rights and responsibilities. So, work and employment make people both dependent and independent, but anyway work is an integral part of human life. Works cited: Woodd M. 2000. The psychology of career theory a new perspective?.Career, No5, pp. 273-80 R.Dubin. 1998. The World Of Work: Industrial Society and Human Relations, Prentice Hall, Englewood Cliff, NJ E.Lee. 1996. Globalization and employment, International Labour Review, Vol. 135 No.5, pp.485-498. Alan Fox.1998. Beyond Contract: Work, Power and Trust Relations. Farber and Farber Lisa K. Berger,Sonya K. Sedivy, Ron A. Cisler. 2009. The Influence of Work Environment Stressors and Individual Social Vulnerabilities on Employee Problem Drinking. Journal of Social Work Practice in the Addictions, Vol.9, No.3,July 2009, pp. 263 281

Social Work Environment :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  I live in Hamilton County of Cincinnati, Ohio. I am originally from Toledo, Ohio, but decided to attend the University of Cincinnati (UC). There are currently more than 500 degree programs available at UC. UC runs year round quarters; there are three ten week quarters (September until June), and one ten week summer quarter (June until September). The student to faculty ratio is 19:1, based on a full-time equivalent. As of fall, there were 33,342 total students; 26,054 undergraduates and 7,288 graduate and professional students. There were 3,904 African American students and 1,556 international students. I live in a residence hall (aka  ¡Ã‚ °dorm ¡Ã‚ ±). I live on the seventh floor of Calhoun Residence Hall. It is located on 240 Calhoun St. directly across from all the fast food franchises, significantly Arby ¡Ã‚ ¯s. There are four other normal dormitories: Siddall, Daniels, Dabney, and Sawyer. There are two residence halls that are especially for graduate students, and international students. Calhoun is located directly across from Siddall. The other six residence halls are located on the other side of West campus mainly located on Jefferson Avenue. There is a new residence hall consisting of six different buildings being built for next year. It will be called Jefferson hall and only upper classmen will be permitted to live in it. It will be suite-style, meaning there will be a full bathroom and living area within each room. Calhoun is thirteen floors; one floor is a study lounge, and the remaining twelve are resident floors. Since Calhoun is co-ed by floor this year, there ar e eight floors of men and four floors of women. I live on the seventh floor and I share my room with one other woman. In my room, there are two beds (which are bunked), a refrigerator, two closets, two dressers, and two desks. On each floor, there is a small kitchen area. In the kitchen, there is a stove/oven, sink, drinking fountain, small table, and a microwave. There is a bathroom on each floor in which only the sex of that certain floor are permitted inside. In each bathroom, there are four toilet stalls, ten shower stalls (which are individual), and eight sinks. In addition, on each floor of Calhoun, there is one single room. In this room lives only one individual, however, the cost of that room is $300 more per year than the cost of the double rooms.